1. Introduction

Welcome to Quentin Files. By using our services or placing an order, you accept and agree to these Terms and Conditions.

2. Payment Terms

  • All transactions are handled via Cash on Delivery (COD) only.
  • Customers must pay in cash at the time of delivery.
  • No other payment methods (online, card, transfer) are accepted.

3. Order Confirmation and Processing

  • Orders are confirmed by email or phone once placed.
  • We process all orders within 1-2 business days.
  • We reserve the right to cancel any order due to stock issues or incorrect details.

4. Shipping and Delivery

  • We ship using reputable couriers.
  • Delivery typically takes 3 to 7 business days, depending on your location.
  • COD orders require cash payment on delivery.
  • Missed deliveries due to customer unavailability may cause delays.

5. Returns and Exchanges

  • Returns are accepted within 7 days of receiving the product.
  • Items must be unused, in original condition, and packaging.
  • No returns accepted after 7 days.

6. Refund Policy

  • Refunds are provided in cash only upon return approval.
  • Arrangements for cash refunds will be coordinated after inspection of returned items.

7. Contact Us

For inquiries, returns, or refund requests, contact us:
šŸ“§ [email protected]